Welcome to dualiteaze.com. We are a Vegas-based company designed to have something for everyone from the 'bad' good girl to the 'good' bad girl. We carry some of the staple must-haves but we seek out innovative and unique products. We offer everything from adult toys and novelties to sexy lingerie.

Your privacy is of the utmost importance to us. It is your right to know the terms and conditions surrounding the use of your personal information on our website.

When you place an order, we will ask for your name, email address, phone number and billing/shipping address. This information is only for the billing and shipping process.

We require the correct billing address to be entered in the "billing address" field on the checkout page. This is for address verification purposes only. We cannot process a transaction that does match the credit card holder's address.

An order confirmation will be automatically emailed to you once the order is complete. We do not email any other materials not regarding your order. If you do not see the order confirmation email, please check your bulk/spam bin as sometimes the email may be filtered by email providers.

We never phone you, we will return your call only if you call us and leave a message specifically requesting us to call you back. If we need to contact you, we will contact you via email. To assure proper communication, please be sure that the email address you supply is correct in the case that we need to contact you regarding your order.

Your personal information is never sold, rented or released to any third party that is not involved in the transaction and delivery process. We do NOT send flyers, promotional offers or newsletters to your mailing address or to your e-mail address.



admin@dualiteaze.com

Shipping Information:

Most orders are shipped within 3 days of cleared payment. Specialty items may take up to 2 weeks for delivery.

Refund, Returns and Cancellation Policies:

We are confident that you will love our products! However if you are not completely satisfied, unopened items can be returned for cash credit less shipping & handling. Email us with any other concerns that you may have and we will do our best to accommodate your needs.

If for any reason you are not totally satisfied with your purchase email admin@dualiteaze.com with the details of why your returning the product and we will give you an RA# (Return Authorization Number). This RA# must be written clearly and boldly on the package you return to us or your package will be refused. In addition, a 20% restocking fee applies.

Returns must be sent to:

Dualiteaze Boutique 9850 S Maryland Pkwy A-5-335 Las Vegas, Nevada 89183

Returns received by us within 14 days of when you received your order qualify for our 14 day money back guarantee. We refund your credit card the purchase price and tax (if applicable) minus shipping charges. In some cases it may take up to 10 business days to have your original charge returned to your Credit Card.

Shoes and boots MUST be returned in their original box in the condition they were received - with no tape, stickers, labels or markings added - they will be refused if they have been used, as we cannot re-sell them.

Lingerie/Underwear, Clubwear, Cosmetics, Holiday Items, Fragrances, and Toiletries are not returnable and not refundable.

Packages that come back to us undeliverable or packages which are refused by the customer without permission from Dualiteaze will have their return shipping cost deducted from their store credit amount.

International customers who refuse to pay their taxes/duties or otherwise cause the package to bounce back to us will have the return shipping deducted from their store credit. This is done because the return shipping is billed back to Dualiteaze.